Privacy Policy
Platero ("Platero", "we", "us", or "our") respects your privacy and is committed to protecting the information you provide when using our software, website, and related services.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
1. Information We Collect
We may collect the following types of information:
Account Information
When you create an account or contact us, we may collect:
- Name
- Email address
- Company name
- Contact information
- Account login information
Business Information
When using Platero, you may provide information related to your catering operations, including:
- Recipes
- Menu information
- Event information
- Ingredient information
- Supplier information
- Product pricing
- Invoice information
- Food cost and profitability information
Usage Information
We may collect information about how you use Platero, including:
- Pages visited
- Features used
- Device and browser information
- Usage activity and analytics data
We may use third-party analytics services, such as Google Analytics, to help us understand how users interact with our website and improve our services.
2. How We Use Your Information
We use collected information to:
- Provide and maintain the Platero service
- Create and improve product features
- Process uploaded information to provide functionality such as costing, purchasing support, and profitability insights
- Communicate with users about their accounts, updates, and support requests
- Monitor usage and improve performance
- Protect against misuse, fraud, and security issues
We do not sell your personal information.
3. Business Data and User Content
You retain ownership of the business information and content you upload to Platero, including recipes, menus, invoices, and pricing information.
By using Platero, you grant us permission to store and process this information only as necessary to provide, maintain, and improve the service.
We do not use your private business data to create, sell, or distribute your recipes, menus, pricing information, or business operations data to other customers.
4. Artificial Intelligence Features
Some Platero features may use artificial intelligence technology to assist with tasks such as extracting information from uploaded documents or organizing business data.
AI-generated results may not always be accurate. Users are responsible for reviewing and verifying information before making purchasing, operational, financial, or business decisions.
5. Third-Party Services
We may use third-party service providers to operate and improve Platero, including services related to:
- Website hosting
- Analytics
- Email communication
- Payment processing
- Artificial intelligence services
These providers may process information only as needed to provide their services to us.
6. Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
However, no online service can guarantee complete security, and users acknowledge that they provide information at their own risk.
7. Data Retention
We retain information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
Users may request deletion of their account and associated information by contacting us.
8. Your Choices and Rights
Depending on your location, you may have rights regarding your personal information, including:
- Requesting access to your information
- Requesting corrections
- Requesting deletion
- Opting out of certain communications
To make a request, contact us using the information below.
9. Cookies and Tracking Technologies
Platero may use cookies and similar technologies to:
- Maintain website functionality
- Understand website usage
- Improve user experience
- Measure marketing performance
You may adjust your browser settings to control cookies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Platero
platero@digitalrealm.ca